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How do I run a traceroute

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A traceroute does just what it sounds like, it will trace your route through the internet from your current location to a given destination, our staff will often ask for traceroute if you are having difficulty accessing your website or other services. 

Using the output from a traceroute, our staff can analyze where your connection to our servers is getting blocked and what may be the possible cause. 

How to run a traceroute depends on what OS (Operating System) your local machine is running. There are instructions below on how to run a traceroute for various operating systems.

Windows XP

[1] Start -> Run

[2] Enter in "command" (no quotes)

[3] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)

Windows Vista/Windows 7

[1] Click Start button.

[2] In the search box at the bottom of the menu, type "cmd" without the quotes.

[3] Hit the Enter button.

[4] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)

Mac

[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.

[2] Double-click Terminal.

[3] Enter "traceroute yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)</div>

How to copy from the Windows command prompt

[1] Right click anywhere in the command prompt's window.

[2] Select 'Mark'.

[3] Highlight all of the text you're wanting to copy in the command prompt's window.

[4] Right click anywhere in the command prompt's window once again. The text is now copied.


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