Frequently Asked Questions [ FAQ ]

Listed below are general and pre-sales Questions about our services. We are continually adding more frequently asked questions and their answers to our FAQ page. If you don't find your answer here, please feel free to send us your query.

 

TIP: To read the answers please click the questions.

General / Client Area / Billing System

We have a 99.9% proven Uptime guarantee.

We accept all major forms of credit cards which include Visa, Mastercard, American Express and Discover. We also take PayPal payments as-well.

On the other hand we locally accept ZAAD Service, Sahal and EVC Plus, you can also deposit the money to our local bank accounts at DAHABSHIIL AND QARAN EXPRESS or you can remit the money to you favorite money transfer.

We have been providing web solution services since 2007 and we are honored to became Horn of Africa's Leading and largest web Solution Provider.

We have offices in most of the horn and east African countries such as Somalia, Kenya, Ethiopia, Djibouti and Somaliland, in the coming near future we are planing to expend our network offices.
Our two main headquarters located in Mogadishu- Somalia and Hargeisa Somaliland.

Domain Registration

Yes, you can use sub domain as long as you want, such as yourname.yourwebsite.com, to use on a new hosting account or with an existing account. The hosting plans are the same as those posted for normal domains; the advantage to these is that no domain registration is needed. This means no domain registration fees!

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

The following is Ileys Inc's DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: NS1.ILEYS.SO
Primary Name Server IP: 173.230.252.171

Secondary Name Server: NS2.ILEYSO.SO
Secondary Name Server IP: 173.230.252.172

The Internet Corporation for Assigned Names and Numbers (ICANN) is the non-profit corporation that was formed to assume responsibility for the IP address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. Government contract by IANA and other entities.

Yes, you can have additional domain names point to your current hosting account. All of our hosting plans have the ability to support unlimited domains.
You will have the option to point multiple domains at the primary hosting account (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/.

Ileys Inc can host any domain TLD.
You can use any domain you like with all plans in our shared Hosting and Reseller Hosting, this means there are no limits on the domain TLDs you may use with your preferred hosting Plan.

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-72 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

There is no downtime associated with transferring your domain name registration to Ileys Inc. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 12-72 hours.

Yes, it is possible to transfer your domain registration to Ileys Inc. To do so you need unlock your domain in your current registrar and then grab your EPP Code / authorization code.

Then fill out the order form select "Transfer your Existing Domain", and enter the domain name you're transferring.
Once you do that we can proceed to transfer your domain name.
Pricing for domain transfers and renewals varies by domain type (TLD) and may be seen on our order form.

Once your domain name has been registered (or transferred, if applicable), it usually takes about 12-24 hours to be active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

When you register a domain name with Ileys Inc, you will have full ownership of your domain name as long us you are paying the yearly fee.
This means that you can move your domain name somewhere else or modify it however you want.
You have full control over your domain name.

Web Hosting

The following is Ileys Inc's DNS information. You can use this when registering a new domain name or modifying an existing domain name.

Primary Name Server: NS1.ILEYS.SO
Primary Name Server IP: 173.230.252.171

Secondary Name Server: NS2.ILEYSO.SO
Secondary Name Server IP: 173.230.252.172

Yes, you can have additional domain names point to your current hosting account. All of our hosting plans have the ability to support unlimited domains.
You will have the option to point multiple domains at the primary hosting account (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/.

Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium. The Business plan is the least expensive way to get everything you need to start selling online.

No Time, every thing is instant, Thanks to Our advanced Billing system, the New accounts will be created instantly after you submit the order and pay its invoice
Once an account is set up an activation notice will be sent to you via e-mail including your account information.
You can begin uploading files to your new website immediately.
You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.

You have unlimited access via FTP and the Web-based File Manager 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.

Files must be transferred to the Web server via File Transport Protocol (FTP) or your account's Web-based File Manager.
If you need FTP, SSH, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.
We also provide a Web-based File Manager to make it even easier for you to upload your files.

If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through our Client Area.
The cost will depend upon the plan you select. You can also log into your control panel at any time to view your current bandwidth usage statistics.

Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account.
There are no extra fees involved in upgrading. You can upgrade your account by logging into your control panel.

Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.

Yes. You have complete control over all aspects of your account, including the installation of software.
If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff.
However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install.
Finally, Ileys Inc is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time.

Yes, we definitely give our customers the most popular and rich featured control panel on earth called cPanel.
Our hosting accounts feature the latest version of cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting, such as Mail, Domains, Site Software and more.

Reseller Web Hosting

As a reseller you will have your own DNS information, much look like the one below:

Primary Nameserver: NS1.YOURDOMAIN.COM
Secondary Nameserver: NS2.YOURDOMAIN.COM

Ileys Inc will always keep your reseller private labeled.

We offer domain registration services for Resellers at our Domain Reseller Program.

As a reseller you can register the domain names for your customers with a very low price at our Domain Reseller Program.

As a Reseller you can upgrade to a larger reseller plan at any time and pay only the prorated difference between the plans. There is no other fee associated with upgrading to a higher plan.

Yes, you really can, We understand the importance of keeping Ileys Inc transparent from your business. The control panel your clients use is no exception. By default your clients control panel will be "non-branded", meaning there will be no reference to Ileys Inc or your company.
As a Reseller you can modify your client's Control Panel to be branded with your company's look and feel.

As a Ileys Inc's reseller you are given a large amount of space to divide between each of your hosting accounts. With our reseller control panel, you can sell more space than you actually have. You would not be required to upgrade your plan until you have exceeded the TOTAL usage of your account.
This way you are only paying for what you need but have the ability to expand as needed.

You are given complete control over what your client's have access to. You can give them access to a control panel customized exclusively for your business. You can also determine which site features or applications they can have access to. Be sure to check the feature list of your Reseller Hosting Plan, as some features are only available as an Add-On.

You will be the first point of contact for your clients. You can then directly contact our Technical Support department for those technical support issues you need assistance with. We will provide the answers that you can use to assist your clients.

As the Reseller you are responsible for collecting payment from your clients individually.
We will bill you directly for your Reseller hosting plan according to the billing cycle you selected when signing up.

The earning potential as a Reseller is practically limitless. The reseller program allows you to charge whatever you want and sell as many Web hosting plans as you would like.
The Reseller program also allows you the ability to create and customize your own plans, for even greater flexibility and higher margins.

Web Design

In the majority of cases a meeting isn't necessary and 90% of our sites are generally completed with contact via email and telephone only.

Yes we generally ask for a 50% deposit from clients.

The cost of a website varies, depending upon the type of site you require. A basic site will cost approx £500, a simple ECommerce site £1,200, a complex ECommerce site/Database Driven site £2,000+. Obviously each site has to be treated on it's individual requirements, but these figures should give you an idea of a ballpark figure.

No, we do everything for you.

The timescale of a project is generally dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation of a site is waiting for content (text/images) to be sent to us by the client.

Web Development

Our professional web developers have all received training in web development languages and we have an ongoing training program to ensure that our knowledge is kept up to date. They attend regular seminars conducted by Industry experts.

The Designers have, at minimum, a Degree and the Developers are Engineers and Master degree holders in Computer Applications from reputed universities.

We also give them professional Project management training, team building, knowledge sharing practice and classes which helps us to work together with a good relationship.

If your site has to be updated frequently, even in a small scale - A database driven website will allow those without any design or development experience to make changes, updates, additions or deletions thus saving money on maintenance contracts.

If you're planning on having your website interact with the user in any way other than simply displaying your web page’s information, you'd want a database driven site. Web programming handles everything from a simple feedback form to a complex eCommerce system.

All websites are created using web design techniques but web development, or Web programming, is only used when a site needs to be interactive, dynamic or perform a function that is outside of the realm of static website design.

eCommerce is a general term for any type of business, or commercial transaction, that involves the transfer of information and funds across the Internet.
This covers a range of different types of selling, from consumer-based retail sites through auction and music sites, to business exchanges trading goods or services between corporations.

A web application is a program that runs on the web. Typically interactive, the application accepts input from the web user, processes the input, and displays the results.
Web applications usually have a multi-tier architecture and use technologies such as PHP, XML, and database connectivity to perform the data processing.
Web development firms should have certain plans and procedures for web based applications.

There are a list of good reasons to make your own site.
If you need our support, Email Us to support@ileys.so.
Tell us about your business and get our FREE consulting on how you can do business online, or how a website can help your business to grow. We have answers for you.

Web development is website design combined with back-end programming. The typical goal of web development is to produce a website that is database driven. Some of the largest websites in the world rely on databases which allow the site owner to add, change, or delete what is stored in their database without having to open each individual file. The programming embedded in the website then takes care of updating the hundreds, if not thousands, of web pages.

However web development is an evolutionary process for every individual client. Some business may require more basic catalog style website's whereas; larger businesses may feel that an Intranet or an eCommerce style web design is more appropriate.

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